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TERMS & CONDITIONS

Effective Date: Jan 27, 2025

1. Introduction

Welcome to Senkor LLC! By accessing or using our website, www.senkor.shop, and purchasing our products, you agree to comply with the following Terms and Conditions. Please read them carefully, as they govern your use of our services and your interactions with us.

For any questions regarding these Terms, contact us at:
Email: touch@senkor.shop

2. Use of the Website

By using this website, you agree to:

  • Access the site for lawful purposes only.

  • Not copy, reproduce, or distribute any content without our written permission.

  • Not misuse our products or services.

We reserve the right to suspend or terminate access to our site for violations of these terms.

3. Products and Services

We offer handcrafted candles, soaps, and home décor made with natural ingredients. All products are created to meet high standards of quality and consistency. Slight variations in appearance may occur due to the handmade nature of our products.

We currently do not offer wholesale or personalized orders.

4. Pricing and Payment

  • Accepted payment methods: Credit Cards, PayPal.

  • Prices include applicable sales tax for orders within the United States.

  • We reserve the right to change prices without notice.

  • Payment must be completed before order processing.

5. Shipping and Delivery

We process orders within 1–2 business days. Delivery timelines depend on the shipping carrier.

Once your order is handed to the carrier, we are not responsible for delays, damage, or lost shipments.

6. Returns and Refunds

We want you to love your Senkor products, but if you are not satisfied, we offer a hassle-free return process:

  • Eligibility: Returns are accepted within 14 days of delivery for unused items in original packaging.

  • Process: Contact us via email or our website's contact form to initiate a return.

  • Refunds: Issued to the original payment method within 5–7 business days after the product is received and inspected.

Note: Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.

7. Limitation of Liability

Our products are for external use only and should not be ingested. Keep candles and soaps out of reach of children, as some items may resemble food or desserts.

We are not liable for:

  • Injuries or damages caused by improper use of our products.

  • Allergic reactions to ingredients (please read product descriptions carefully).

8. Intellectual Property

All content on this website, including text, images, and logos, is the exclusive property of Senkor LLC. You may not copy, modify, or use our content for commercial purposes without our written consent.

9. Privacy Policy

We collect personal information (e.g., name, address, email) solely for processing orders and delivering products. We do not share your information with third parties except as required to fulfill orders.

Note: If your website uses Wix's built-in services (e.g., payment processing), their privacy policies may also apply.

10. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of California. Any disputes will be resolved through arbitration or in the courts of California, as applicable.

11. Changes to Terms

We may update these Terms occasionally. Any updates will be posted on this page, and continued use of the website constitutes acceptance of the changes.

12. Contact Us

If you have questions about these Terms, please email us at: touch@senkor.shop

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